Reservation & Cancellation Policy

All direct reservations at Suman Group of Hotels & Resorts (Nainital, Binsar, Jim Corbett, and Kausani) are governed by the following reservation and cancellation terms:

• Booking Confirmation: A minimum 50% advance payment is required to confirm a reservation.
• Cancellation 15+ Days Prior to Check-In: 90% refund of advance amount (or 100% credit note for future stay).
• Cancellation 7 to 14 Days Prior to Check-In: 50% retention charge applies.
• Cancellation Less Than 7 Days Prior to Check-In / No-Show: 100% retention charge (no refund).
• Child Policy: Children below 5 years stay complimentary without extra bed. Children aged 5–12 years are charged as per extra child/bed tariff.